| 000 | 00535nam a2200205u 4500 | ||
|---|---|---|---|
| 005 | 20190501182624.0 | ||
| 007 | ta | ||
| 008 | 040707|||||||||||||||||||||||||||||eng|u | ||
| 020 | _a0-02-914675-5 | ||
| 100 | 1 | _aHeskett, James L | |
| 245 | 1 | 0 |
_aService breakthroughs _bchanging the rules of the game |
| 260 | 0 |
_aNew York, NY _bFree Press _c1990 |
|
| 300 | _a306 p. | ||
| 500 | _aD., 7/04 | ||
| 650 | 4 | _aCustomer service | |
| 650 | 4 | _aSales management | |
| 700 | _aSasser, W. Earl | ||
| 700 | _aHart, Christopher W. L. | ||
| 961 | w | l | _t12 |
| 999 |
_c7813 _d7813 |
||