Heskett, James L <br/><br/>
Service breakthroughs  changing the rules of the game 

 - New York, NY  Free Press  1990 
 - 306 p. 
<br/><br/> D., 7/04 
<br/><br/><label>ISBN: </label>0-02-914675-5 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer service<br/>Sales management