how to have that difficult conversation you've been avoiding Cloud, Henry. creator Townsend, John Sims 1952- text miu Grand Rapids, Mich Zondervan c2003 2003 monographic eng

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266 p. ; 24 cm. Part I. Why you need to have that difficult conversation - - The conversation can change your life -- The benefits of a good conversation -- Part II. The essentials of a good conversation -- Be emotionally present -- Be clear about "you" and "I" -- Clarify the problem -- Balance grace and truth -- Stay on task -- Use the formula, when you do "a," I feel "b" -- Affirm and validate -- Apologize for your part in the problem -- Avoid "shoulds" -- Be an agent for change -- Be specific -- Differentiate between forgiving and trusting -- Part III. Seeing how it's done -- Telling people what you want -- Making someone aware of something -- Stopping a behavior -- Dealing with counterattack and other problems -- Part IV. Getting ready to have the conversation -- Why you need to get ready -- How to get ready -- Part V. Having the conversation with people in your life -- With your spouse -- With someone you're dating -- With your kids -- With your parents -- With your adult children -- At work -- With people in authority. Henry Cloud and John Townsend. Conflict management Religious aspects Christianity Conversation Religious aspects Christianity Oral communication Religious aspects Christianity Interpersonal conflict Religious aspects Interpersonal relations Religious aspects BV4597.53.C58 C59 2003 158.2 0310221528 (alk. paper) 0310255333 2003015623 DLC 120612 20190501175223.0 52721006