| 000 -LEADER |
|---|
| fixed length control field |
00535nam a2200205u 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20190501182624.0 |
| 007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION |
|---|
| fixed length control field |
ta |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
040707|||||||||||||||||||||||||||||eng|u |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
0-02-914675-5 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Heskett, James L |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Service breakthroughs |
| Remainder of title |
changing the rules of the game |
| 260 0# - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
New York, NY |
| Name of publisher, distributor, etc. |
Free Press |
| Date of publication, distribution, etc. |
1990 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
306 p. |
| 500 ## - GENERAL NOTE |
|---|
| General note |
D., 7/04 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Customer service |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Sales management |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Sasser, W. Earl |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Hart, Christopher W. L. |
| 961 wl - |
|---|
| -- |
12 |